Privacy Statement

Last updated: September 14, 2026

Nexy is a messenger with an assistant woven in. That assistant only works because it processes what you say and share, so we owe you an honest, readable explanation of what we collect, why, and what your rights are. This statement covers the Nexy web app, the mobile apps, connected channels and the phone line Nexy can answer for you.

Who we are

Nexy is a product of Adsfair B.V., a Dutch company registered with the Chamber of Commerce (KvK) under number 60126035, VAT NL853775485B01. Adsfair B.V. is the data controller for the processing described in this statement. For every question about your data, contact us at henkjan@nexy.works.

What we collect

• Account data: your phone number, name, e-mail address and avatar. Your phone number is your identity on Nexy.
• Content: messages, photos, files, voice memos, call and meeting recordings, and the transcripts, summaries, reminders and tasks Nexy derives from them. When you share a photo with dates in it, such as a schedule, Nexy reads it to turn those dates into reminders.
• Address book: if you allow the app to read your contacts, it sends a one-way hash of each phone number to our servers to find which of your contacts already use Nexy. We compare the hashes and do not keep them; names and other contact details never leave your phone.
• Location: only when you use city pulses, the app asks for your approximate location (city level) to show the pulse for where you are. We do not track your movements and never ask for precise location.
• Phone line: if you let Nexy answer your calls, we process the caller's number, the recording and transcript of the call, the summary Nexy makes for you, and the text message Nexy sends the caller afterwards.
• Connections: if you link WhatsApp or Telegram, the messages you route through Nexy and the metadata needed to keep that link working.
• Usage and device data: push notification tokens, log data, basic analytics about how the apps are used, and crash reports with technical details (device model, OS and app version, what went wrong).
• Assistant usage: how much of your plan's allowance you use, measured as the amount of AI work done for you (such as token counts per day), so we can apply your plan and top-ups.
• Payment data: on the website handled by Stripe; in the apps by the Apple App Store or Google Play, with RevenueCat processing the purchase receipts and subscription status for us. We never see or store your card number. We do keep your plan, its billing period and the top-ups you bought.
• Domain registrations: if you register a domain through Nexy, the contact details required by the registrar and registry.

How we use it

• To run the service: delivering messages and calls, syncing across your devices, sending push notifications.
• AI features: transcribing audio, writing recaps, extracting tasks and answering your questions. This processing happens with AI model providers acting as our processors under data-processing terms. We do not use your conversations to train public AI models.
• Answering your phone: when you switch the phone line on, Nexy talks to callers on your behalf with a voice model, takes the message and passes it on to you. Callers hear at the start of the call that Nexy captures the call and sends a summary afterwards, and Nexy introduces itself as your receptionist.
• Safety: automated screening of content in public spaces (such as city pulses) to keep them free of scams, harassment and illegal content.
• Improving Nexy: analytics services (Google Analytics, Meta Pixel, Hotjar) help us understand how the product is used. You can refuse these through the cookie banner and your browser settings. Crash and error reports (Firebase Crashlytics, Sentry) help us fix problems; they contain technical details, not your messages.

Where your data lives

Your data is stored in the European Union (AWS, Frankfurt region), encrypted in transit and at rest. Access is restricted to the small group of people who need it to operate the service.

International transfers

Some of our processors are US companies (Stripe, RevenueCat, Google, Meta, Apple, Twilio, Sentry, OpenAI and other AI providers). Where your data leaves the European Union, it travels under recognized safeguards: the EU-US Data Privacy Framework or standard contractual clauses. Wherever it goes, the commitments in this statement travel with it.

Who we share with

We never sell your data. We share it only with the processors that make the service work: AWS (hosting and transcription), Stripe, Apple and Google (payments), RevenueCat (in-app purchase processing), Cloudflare (calls and DNS), Twilio (the phone line and text messages), our AI model providers OpenAI and Google, partly reached through the OpenRouter gateway (transcription, summaries, assistant answers and the voice that answers your phone), Google Firebase (phone-number login, push notifications and crash reports), Apple (push notifications), Sentry (error monitoring), the domain registrar OpenProvider (only when you register a domain), and the analytics services listed above.

If you call a Nexy user

When you call a number that Nexy answers, you hear at the start of the call that Nexy captures the call and sends a summary afterwards, and Nexy introduces itself as the receptionist of the person you are calling. We process your number, the recording and transcript, and the summary for the person you called, and we may send you one text message about the call on their behalf. We do this for that person, and keep it as long as their account exists. The rights below apply to you as well: mail us and we will help.

How long we keep it

We keep your data for as long as your account is active. When you delete content, it is removed from our production systems; when you delete your account, we delete your data within 30 days, with backups expiring after at most 90 days. Data we must keep longer for legal reasons (such as invoices) is retained only as long as the law requires.

Deleting your account

In the app, open Settings and choose Delete account. On the website, open your profile and choose Delete account. You can also mail henkjan@nexy.works from the address on your account. Your account, content, connections and phone line are removed within 30 days; backups expire after at most 90 days.

Your rights, wherever you live

We hold ourselves to the GDPR, the strictest widely used privacy standard, for every user worldwide. Whether your rights come from the GDPR, the UK GDPR, California's CCPA/CPRA, Brazil's LGPD or another law: you can always ask us to access, correct, export or delete your data, or to restrict or object to its processing. Mail henkjan@nexy.works and we will respond within 30 days.

We do not sell your personal data and do not share it for cross-context behavioural advertising, in the CCPA sense or any other. If you believe we are mishandling your data, you can complain to your local supervisory authority; in the Netherlands that is the Autoriteit Persoonsgegevens.

Cookies

We use essential cookies to make the site work, and analytics and advertising cookies (Google Analytics, Meta Pixel, Hotjar) only to understand and improve how Nexy is used. You can manage these through the cookie banner and your browser settings.

Children

Nexy is not intended for anyone under 18. We do not knowingly collect data from them.

Changes

When this statement changes in a way that matters, we will tell you in the app before the change takes effect. The date at the top always shows the current version.